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Heritage Towers
Provider 680® and AccuNurse® Cut Response Times
Heritage Towers, a Continuing Care Retirement Community, has been providing assistance to its residents for over 15 years, including a 60-bed skilled nursing center for short and long term patients. Until recently, the Dolysetown, Pennsylvania facility was equipped with an outdated emergency call system and the staff knew a modern nurse call system could vastly improve their patient care.
New Nurse Call System Requirements:
Any new system that Heritage Towers implemented needed to:
- Integrate with AccuNurse, an existing documentation and communication system
- Streamline patient to staff and staff to staff communication
- Provide administrators an advanced reporting tool to track staff performance thru customized reports
Heritage Towers chose Jeron’s Provider 680 Nurse Call Solutions:
Some of the key implementations of the Provider 680 at the facility include:
- Streamlined Patient Staff Communications - patient calls automatically route to the AccuNurse headset of the appropriate staff member improving staff response times while also making it easier to record patient information
- Automatic Call Forwarding - calls are automatically directed to the nurses' station if the primary caretaker is not available and then are reassigned to another staff member resulting in faster patient care
- Benchmarking Responses - Provider 680's EIS software records call statistics such as response times and other staff duties
The integration of Jeron’s Provider 680 and Vocollect’s AccuNurse provides a comprehensive and customized solution for the Heritage Towers facility. Staff quickly embraced the new system with more detailed patient records, improved staff workflow and a higher level of personal attention for their residents.
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