Benchmarking Response

Management Reports that Benchmark Responses and Improve Performance

Provider®'s Executive Information System (EIS) is a reporting tool allowing facilities to create benchmarks for response time and monitor staff performance. Comprehensive call and staff activity data and customized reports enable nursing management to identify and correct workflow bottlenecks.

• Defined Benchmarks - Reports flag patient calls that are not addressed within a set time period, allowing managers to focus on staffing issues before patient satisfaction is affected
• Customized Reports - Managers can generate a variety of reports to meet their analytic needs; from individual detailed patient call logs to an entire system's call data
• Staff Assignment Tool - Reports assist in balancing workloads by identifying staff response bottlenecks
• Liability Management - Patient and staff activity and responses are fully documented instead of relying on perceptions and memory